{"id":18839,"date":"2026-09-22T15:35:54","date_gmt":"2026-09-22T07:35:54","guid":{"rendered":"https:\/\/tiduakdk.com\/?page_id=18839"},"modified":"2026-09-22T15:35:55","modified_gmt":"2026-09-22T07:35:55","slug":"contact-information","status":"publish","type":"page","link":"https:\/\/tiduakdk.com\/index.php\/contact-information\/","title":{"rendered":"Contact Information"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We welcome questions about our products, orders and website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Company:<\/strong> tiduakdk_com<br><strong>Website:<\/strong> <a href=\"https:\/\/tiduakdk.com\">https:\/\/tiduakdk.com<\/a><br><strong>Email:<\/strong> <a href=\"mailto:info@tiduakdk.com\">info@tiduakdk.com<\/a><br><strong>Telephone:<\/strong> +852 3188 6724<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to respond to most enquiries within 24\u201348 business hours. Response times may be longer during public holidays, promotional periods or unusually high enquiry volumes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Business Address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">tiduakdk_com<br>UNIT 1111, 11\/F<br>HOLLYWOOD PLAZA<br>610 NATHAN ROAD<br>MONG KOK<br>HONG KONG<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not send product returns to this address unless our customer support team has expressly confirmed that the return should be sent there.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return locations may differ depending on the product and fulfilment facility. Unauthorised returns may be refused or delayed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Enquiries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For faster assistance with an order, include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number.<\/li>\n\n\n\n<li>The name used to place the order.<\/li>\n\n\n\n<li>The email address used at checkout.<\/li>\n\n\n\n<li>A clear description of your question.<\/li>\n\n\n\n<li>Relevant photographs if the product is damaged, defective or incorrect.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Do not send complete payment-card details by email.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns and Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before returning a product, contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:info@tiduakdk.com\">info@tiduakdk.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our team will review the request and provide the applicable return instructions. Returns sent without authorisation may not reach the correct facility.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping Enquiries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For tracking or delivery questions, provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number.<\/li>\n\n\n\n<li>Your tracking number, if available.<\/li>\n\n\n\n<li>The delivery address used for the order.<\/li>\n\n\n\n<li>A description of the delivery issue.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Privacy Enquiries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Requests concerning personal data, access, correction or marketing preferences should be sent to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:info@tiduakdk.com\">info@tiduakdk.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use the subject line \u201cPersonal Data Request\u201d when submitting a data access or correction request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Complaints<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We take customer complaints seriously.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please email <a href=\"mailto:info@tiduakdk.com\">info@tiduakdk.com<\/a> with your order number, a description of the issue and the resolution you are requesting. We will review the matter and respond as soon as reasonably possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for contacting tiduakdk_com.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We welcome questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18839","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tiduakdk.com\/index.php\/wp-json\/wp\/v2\/pages\/18839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tiduakdk.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tiduakdk.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tiduakdk.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tiduakdk.com\/index.php\/wp-json\/wp\/v2\/comments?post=18839"}],"version-history":[{"count":1,"href":"https:\/\/tiduakdk.com\/index.php\/wp-json\/wp\/v2\/pages\/18839\/revisions"}],"predecessor-version":[{"id":18899,"href":"https:\/\/tiduakdk.com\/index.php\/wp-json\/wp\/v2\/pages\/18839\/revisions\/18899"}],"wp:attachment":[{"href":"https:\/\/tiduakdk.com\/index.php\/wp-json\/wp\/v2\/media?parent=18839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}