This Privacy Policy explains how tiduakdk_com collects, uses, discloses, stores and protects personal data when you visit https://tiduakdk.com, place an order, contact us or otherwise use our services.

For the purposes of the Personal Data (Privacy) Ordinance of Hong Kong, tiduakdk_com is the data user responsible for the personal data described in this policy.

Contact Details

Company: tiduakdk_com
Email: [email protected]
Telephone: +852 3188 6724
Address: UNIT 1111, 11/F, HOLLYWOOD PLAZA, 610 NATHAN ROAD, MONG KOK, HONG KONG

Personal Data We Collect

Depending on how you use our website, we may collect:

Identity and Contact Information

  • Name.
  • Billing and delivery addresses.
  • Email address.
  • Telephone number.
  • Account details if you create an account.

Order and Transaction Information

  • Products ordered.
  • Order number.
  • Purchase amount.
  • Payment status.
  • Delivery and return information.
  • Communications relating to an order.

Payment card details are generally collected and processed directly by authorised payment providers. We do not normally receive or store complete payment card numbers.

Website and Device Information

  • Internet Protocol address.
  • Browser type.
  • Device type.
  • Operating system.
  • Referring pages.
  • Website activity.
  • Cookie identifiers.
  • Approximate location derived from an Internet Protocol address.

Communications

We may retain emails, enquiries, complaints, reviews and other information you send to us.

How We Collect Personal Data

We collect personal data:

  • Directly from you when you place an order, create an account, subscribe to marketing or contact us.
  • Automatically through cookies and similar technologies.
  • From payment, delivery, fraud-prevention and technical service providers.
  • From publicly available sources where permitted by law.

Where personal data is required to complete an order, failure to provide it may prevent us from processing or delivering the order.

How We Use Personal Data

We may use personal data to:

  • Process and confirm orders.
  • Collect and verify payments.
  • Arrange delivery.
  • Provide tracking information.
  • Process returns, refunds and exchanges.
  • Communicate about orders and customer service enquiries.
  • Maintain customer accounts.
  • Detect and prevent fraud, abuse and security incidents.
  • Operate, maintain and improve our website.
  • Analyse website performance and customer preferences.
  • Comply with accounting, tax, legal and regulatory obligations.
  • Establish, exercise or defend legal claims.
  • Send marketing communications where the necessary consent has been obtained.

We will not use personal data for a new purpose that is unrelated to the original purpose unless permitted by law or the individual has been properly informed.

Direct Marketing

We may use your name and contact details to send information about products, promotions or offers only where the required consent or indication of no objection has been obtained.

You may stop receiving marketing communications at any time by:

Marketing preferences do not affect transactional messages concerning orders, payments, shipping, security or policy changes.

We do not sell personal data to third parties for their independent direct-marketing activities.

Cookies and Similar Technologies

Our WordPress website may use cookies and similar technologies to:

  • Keep the website functioning.
  • Remember shopping-cart contents and preferences.
  • Maintain secure sessions.
  • Process checkout functions.
  • Measure website performance.
  • Understand how visitors use the website.
  • Support advertising where permitted.

Where required, non-essential cookies are activated only after consent. Browser settings may also be used to block or delete cookies. Blocking essential cookies may prevent certain website functions from working correctly.

Disclosure of Personal Data

We may disclose relevant personal data to service providers that assist us with:

  • Website hosting and maintenance.
  • WordPress functionality and website security.
  • Payment processing.
  • Order fulfilment.
  • Warehousing and delivery.
  • Email and customer support.
  • Analytics and advertising.
  • Fraud prevention.
  • Accounting, professional and legal services.

We require service providers to handle personal data only for authorised purposes and with appropriate safeguards.

We may also disclose personal data:

  • When required by law, court order or a competent authority.
  • To prevent fraud, security threats or unlawful conduct.
  • To protect our rights, customers or the public.
  • In connection with a merger, sale, restructuring or transfer of business assets, subject to appropriate safeguards.

International Data Transfers

Some service providers or fulfilment partners may process personal data outside Hong Kong.

When personal data is transferred or made accessible outside Hong Kong, we take reasonable steps to ensure that it receives an appropriate level of protection through contractual, organisational or technical safeguards.

Data Retention

We retain personal data only for as long as reasonably necessary to:

  • Complete the purposes described in this policy.
  • Provide customer support.
  • Maintain business and transaction records.
  • Resolve disputes.
  • Prevent fraud.
  • Meet legal, tax and accounting requirements.

When personal data is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal data from:

  • Unauthorised access.
  • Accidental loss.
  • Improper use.
  • Unauthorised disclosure.
  • Alteration or destruction.

No online transmission or storage method is completely secure. Customers should protect account passwords and notify us if they suspect unauthorised account activity.

Access and Correction Rights

Subject to the Personal Data (Privacy) Ordinance, you may request:

  • Confirmation of whether we hold your personal data.
  • Access to personal data held about you.
  • Correction of inaccurate personal data.

Requests should be sent to [email protected]. Please use the subject line “Personal Data Request” and provide sufficient information to verify your identity and locate the relevant records.

We may request identity verification and may charge a reasonable fee where permitted by law. We will handle requests within the period required by applicable law.

Children’s Privacy

Our website is intended for general adult retail customers and is not directed at children.

We do not knowingly collect personal data directly from children without appropriate authorisation. If you believe a child has provided personal data to us improperly, contact [email protected].

Third-Party Links

Our website may contain links to third-party websites. We do not control their privacy practices and recommend reviewing their privacy policies before submitting personal data.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The revised policy will be published on this page with an updated revision date. Material changes may also be communicated through the website or by email where appropriate.

Privacy Enquiries and Complaints

Privacy enquiries, access requests, correction requests and complaints may be sent to:

Company: tiduakdk_com
Email: [email protected]
Telephone: +852 3188 6724
Address: UNIT 1111, 11/F, HOLLYWOOD PLAZA, 610 NATHAN ROAD, MONG KOK, HONG KONG

Individuals may also contact the Office of the Privacy Commissioner for Personal Data, Hong Kong, if they believe their personal data rights have been infringed.