Shipping Policy

This Shipping Policy applies to orders placed through tiduakdk.com.

Free Standard Shipping on All Orders

tiduakdk_com provides FREE STANDARD SHIPPING ON ALL ORDERS.

There is no minimum purchase requirement.

No standard shipping charge will be added to any order placed through tiduakdk.com using our standard delivery service.

tiduakdk_com fully and unconditionally covers the standard shipping cost for every order.

Free standard shipping applies regardless of:

  • Order value
  • Number of products purchased
  • Promotional discounts
  • Coupon usage
  • Sale pricing
  • Customer account status

Customers are not required to meet any minimum order amount, membership condition, coupon requirement, or promotional condition to receive free standard shipping.

Free standard shipping covers the transportation charge collected by tiduakdk_com. It does not include customs duties, import taxes, brokerage fees, or other government charges that may be imposed by the destination jurisdiction.

Delivery Time

The estimated total delivery time is:

15–20 business days after the order has been confirmed.

This estimate includes normal order processing and transportation time.

Business days do not include Saturdays, Sundays, or public holidays observed at the processing location, transit location, or destination.

Order Processing

Orders are processed after payment has been successfully authorised.

Processing may take longer when:

  • The order is placed during a public holiday or peak sales period
  • Payment or address verification is required
  • A product has special handling requirements
  • Unforeseen fulfilment or inventory issues arise

Customers will be contacted if additional information is required.

Order Confirmation

After an order is placed, an order confirmation will be sent to the email address provided at checkout.

Customers are responsible for checking that the following information is correct:

  • Customer name
  • Delivery address
  • Email address
  • Telephone number
  • Products and quantities ordered

Contact [email protected] immediately if any information is incorrect.

Tracking Information

Where tracking is available, tracking details will be emailed after the parcel has been dispatched.

Tracking information may require several business days to become active after the carrier receives the parcel.

Some orders may be shipped in separate packages. In that case, the customer may receive more than one tracking number, and packages may arrive on different dates.

Delivery Addresses

Customers must provide a complete and accurate delivery address.

tiduakdk_com is not responsible for delays or losses caused by:

  • An incomplete or incorrect address supplied by the customer
  • Failure to provide required access information
  • Refusal or failure to accept delivery
  • Failure to collect a parcel within the carrier’s collection period

If a parcel is returned because of an address error or unsuccessful delivery, additional reshipping costs may apply.

Address changes cannot be guaranteed after processing has started.

Delivery Delays

The 15–20-business-day delivery period is an estimate.

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Transportation disruption
  • Carrier network delays
  • Labour action
  • Government restrictions
  • Incorrect or incomplete address information
  • High seasonal order volumes

If an order is substantially delayed, contact [email protected] so we can review the tracking information and assist with an investigation.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or handling fees imposed by the destination jurisdiction.

Unless the checkout page expressly states that these charges have been collected in advance, the recipient is responsible for paying them.

These charges are not standard shipping fees and are separate from the free standard shipping provided by tiduakdk_com.

Customers should consult the relevant customs authority before ordering if they require further information.

Delivered but Not Received

If tracking states that a parcel has been delivered but you cannot locate it:

  1. Check the delivery address on your order.
  2. Look around the delivery location and any safe place.
  3. Ask household members, neighbours, or building management.
  4. Contact the delivery carrier.
  5. Email [email protected] if the parcel remains missing.

Please report the issue promptly so that a carrier investigation can be requested where available.

Lost Packages

A parcel is not considered lost merely because tracking has paused temporarily.

If the carrier confirms that a parcel has been lost, tiduakdk_com will review the order and provide an appropriate solution, which may include:

  • Replacement
  • Reshipment
  • Refund
  • Another reasonable resolution

Damaged Packages

If an order arrives damaged, retain the product, packaging, and delivery label.

Contact [email protected] promptly and provide:

  • Your order number
  • A description of the damage
  • Photographs of the outer package
  • Photographs of the delivery label
  • Photographs of the damaged product

We will review the information and provide an appropriate remedy.

Order Changes and Cancellations

Contact [email protected] immediately if you need to change or cancel an order.

We cannot guarantee changes or cancellation after an order has entered processing or been dispatched.

Shipping Cost Responsibility

For clarity:

tiduakdk_com unconditionally covers the standard shipping cost for all orders placed through tiduakdk.com.

There is:

  • No minimum order value
  • No minimum product quantity
  • No membership requirement
  • No coupon requirement
  • No promotional requirement
  • No special qualification requirement

Customers will not be charged a standard shipping fee for standard delivery.

Contact

For shipping assistance, contact:

Company: tiduakdk_com
Email: [email protected]