We welcome questions about our products, orders and website.

Customer Support

Company: tiduakdk_com
Website: https://tiduakdk.com
Email: [email protected]
Telephone: +852 3188 6724

We aim to respond to most enquiries within 24–48 business hours. Response times may be longer during public holidays, promotional periods or unusually high enquiry volumes.

Business Address

tiduakdk_com
UNIT 1111, 11/F
HOLLYWOOD PLAZA
610 NATHAN ROAD
MONG KOK
HONG KONG

Please do not send product returns to this address unless our customer support team has expressly confirmed that the return should be sent there.

Return locations may differ depending on the product and fulfilment facility. Unauthorised returns may be refused or delayed.

Order Enquiries

For faster assistance with an order, include:

  • Your order number.
  • The name used to place the order.
  • The email address used at checkout.
  • A clear description of your question.
  • Relevant photographs if the product is damaged, defective or incorrect.

Do not send complete payment-card details by email.

Returns and Refunds

Before returning a product, contact:

[email protected]

Our team will review the request and provide the applicable return instructions. Returns sent without authorisation may not reach the correct facility.

Shipping Enquiries

For tracking or delivery questions, provide:

  • Your order number.
  • Your tracking number, if available.
  • The delivery address used for the order.
  • A description of the delivery issue.

Privacy Enquiries

Requests concerning personal data, access, correction or marketing preferences should be sent to:

[email protected]

Use the subject line “Personal Data Request” when submitting a data access or correction request.

Complaints

We take customer complaints seriously.

Please email [email protected] with your order number, a description of the issue and the resolution you are requesting. We will review the matter and respond as soon as reasonably possible.

Thank you for contacting tiduakdk_com.