This Return and Refund Policy applies to purchases made from tiduakdk_com through https://tiduakdk.com.

14-Day Return Period

Customers may request a return within 14 calendar days after receiving an order.

To request a return, email [email protected] before the 14-day period expires. Please include:

  • Your order number.
  • The email address used to place the order.
  • The product you wish to return.
  • The reason for the return.
  • Photographs if the product is damaged, defective or incorrect.

Returns sent without contacting us first may be delayed or refused if we cannot identify the order.

After a return request has been approved, the product must be sent according to the return instructions provided by our customer support team. The return must be dispatched within seven calendar days after authorisation.

Do not send a return to our business address unless our customer support team has specifically instructed you to do so. The correct return location may depend on the product and fulfilment facility.

Return Conditions

To qualify for a change-of-mind return, the product must:

  • Be unused, unworn and unwashed.
  • Be in its original condition.
  • Include all original tags, accessories and manuals.
  • Be returned in its original packaging where reasonably possible.
  • Be accompanied by valid proof of purchase.

Customers may inspect a product to the extent reasonably necessary to determine its nature, characteristics and suitability. Products showing signs of use beyond reasonable inspection may not qualify for a full refund.

Non-Returnable Products

Unless the product is faulty, defective, incorrectly supplied or otherwise protected by applicable law, we do not accept returns of:

  • Personalised, customised or made-to-order products.
  • Perishable products.
  • Gift cards or downloadable digital products.
  • Products sealed for health or hygiene reasons after the seal has been removed.
  • Underwear, intimate apparel or swimwear after a hygiene seal has been removed.
  • Products damaged through misuse, improper care, accidental damage or ordinary wear and tear.
  • Products identified as final sale before purchase.

Final-sale and discounted products remain covered by applicable consumer rights when they are faulty, materially misdescribed or incorrectly supplied.

Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective or different from what you ordered, contact [email protected] as soon as reasonably possible. Include your order number and clear photographs showing the product and packaging.

Where a claim is confirmed, tiduakdk_com may provide an appropriate remedy, including:

  • A replacement.
  • A repair where appropriate.
  • A full or partial refund.
  • Reimbursement of reasonable return costs.

The remedy provided will depend on the circumstances and applicable consumer law.

Change-of-Mind Return Costs

For approved change-of-mind returns, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service and keeping the postage receipt until the return has been completed. tiduakdk_com is not responsible for a returned parcel that is lost before it reaches the designated return facility.

When a return is required because the product is defective, damaged upon arrival or incorrectly supplied, tiduakdk_com will cover or reimburse reasonable return shipping costs according to the instructions provided by customer support.

Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process the refund within 5–10 business days after completing the inspection.

Your bank, card issuer or payment provider may require additional time to credit the funds to your account. This processing period is outside our control.

Any optional expedited delivery fee paid by the customer is non-refundable unless required by law or the order was defective, incorrect or not delivered as agreed.

Exchanges

Direct exchanges are subject to product availability.

Where an exchange cannot be completed, we may issue a refund and ask the customer to place a new order.

Order Cancellations

To request a cancellation, contact [email protected] immediately.

We will try to cancel an order that has not entered processing or been dispatched. Once an order has been processed or shipped, it cannot normally be cancelled and must be handled under the return procedure.

Late or Missing Refunds

If an approved refund has not appeared:

  1. Check the original payment account.
  2. Contact your bank, card issuer or payment provider.
  3. Allow for the provider’s normal processing period.
  4. Contact [email protected] if the refund is still missing.

Consumer Rights

This policy provides a voluntary 14-day change-of-mind return arrangement. It does not exclude, restrict or replace any mandatory rights or remedies available under Hong Kong law.

Contact

Company: tiduakdk_com
Email: [email protected]
Telephone: +852 3188 6724
Address: UNIT 1111, 11/F, HOLLYWOOD PLAZA, 610 NATHAN ROAD, MONG KOK, HONG KONG